We are seeking a Patient Account Representative for a high-volume healthcare call center role. The Patient Account Representative will serve as the primary point of contact for patients regarding medical accounts, billing questions, and financial responsibility. This position requires a strong customer service mindset, the ability to manage a high volume of calls, and a compassionate approach when helping patients understand their balance and payment options. In this role, the Patient Account Representative will handle primarily inbound calls, while also making outbound follow-up calls to patients and family members regarding outstanding balances, account updates, and financial assistance options.Hours: Monday - Friday 8am - 4:30pmResponsibilities for the position include the following:Manage a high volume of patient calls each day, primarily inbound, related to billing questions, balances, and payment concerns.Explain charges, insurance payments, and patient financial responsibility in a clear and professional manner.Follow up with patients and family members regarding unpaid balances, missing information, and next steps on accounts.Set up payment plans and discuss budgeting options to help patients resolve account balances.Assist self-pay patients with financial assistance program information and application support.Process payments over the phone, including credit card transactions, and document account activity accurately in the system.Research returned mail and update demographic or account information as needed.Maintain productivity, quality, and compliance standards while delivering excellent customer service.
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